Defective Garment Policy
At Tricol-Everplush, we believe in providing you with superior quality products directly from our 13 owned and operated factories. We're a family company that strives to earn your trust with every linen.
We are proud to provide a replacement guarantee on all purchases from our online store.
In the unlikely event that you receive an Everplush product with a defect caused by a manufacturing fault, we will also replace it free of charge.
This replacement guarantee is available for 2 months after purchase of the product.
In order to notify us of a faulty linen and qualify for the guarantee, please:
- Take a high-resolution digital photo of the product showing the problem area
- Send us an email at firstname.lastname@example.org containing the following:
- Digital photo
- A brief description of the problem
- Your order number
- Date of order
- Exact description of product (style, size, color, etc.)
We will confirm the fault and issue a replacement via trackable express shipping.
Please note that the guarantee does not apply to discontinued items, items bought on sale, or items that are intended for one-time use.